1. How to complain
Email info@shyanxmbs.online with the subject “Complaint”, or call 0808 169 5010. Include your name, contact details, the date of the issue, what happened and the outcome you are seeking. Do not send passwords or full payment-card details.
2. What happens next
We will acknowledge the complaint when reasonably possible, review relevant records, and provide a response or progress update. Complex matters may take longer, especially where information is required from another organisation.
3. Complaints about a third party
If the complaint concerns a separate seller, network or contract, we may direct you to that organisation’s complaint process. We will not claim authority to resolve a third party’s account or billing dispute.
4. Privacy complaints
You may raise a data protection concern with us first. You also have the right to complain to the UK Information Commissioner’s Office where UK data protection law applies.
5. Honest reporting
We welcome reports of misleading wording, unclear identity, pressure selling, unavailable offers or misuse of our business name. These reports help us investigate and correct issues.